Privacy Statement & Disclaimer
Privacy Statement & Disclaimer
This Privacy Statement describes how Westergas Events B.V. handles personal information. You are central to everything we do. Therefore, we treat your personal information with respect and you can choose which information you share with us.
This privacy statement describes how Westergas Events B.V. (hereinafter: Westergas) handles personal information, such as personal data of visitors of websites of Westergas and buyers of tickets of concerts and other events organised by Westergas (hereinafter: the ‘user’ or ‘you’). Westergas considers it of great importance that the collection and processing of your data takes place in a careful and secure manner. We advise you to read this privacy statement carefully. We have done our best to make this explanation as brief and comprehensible as possible. Should you require further information, please contact our Data Protection Officer at [email protected].
In general, Westergas may collect data from you at such times as when you sign up for a Westergas newsletter, when you buy a ticket for an event at Westergas in the Gashouder and the Transformatorhuis, send an e-mail to us, have publicly disclosed your data via social media or other public platform or when you use our (festival) websites, apps or social media. We use the information we receive in this process to deliver our services, to improve our services, for marketing and research purposes and to provide our customers with good and personalised service. We explain this in more detail below.
How do we collect data?
Westergas may collect information about you in the following ways:
Directly from you - If, for example, you send us an e-mail with a question or use our customer service, create an account on CM.com, Westergas.nl or gashouder.nl or take part in a competition organised by Westergas.
Through its own websites and apps - For, among other things, the exercise, improvement and registration of its services, Westergas collects various data through the websites operated by Westergas, through the use of cookies, among other things. These are the websites: Westergas.nl, gashouder.nl and the websites managed by Westergas. We may also receive location data via our apps, if you give permission.
Via third-party websites - Westergas uses the services of third parties. These third parties then act on behalf of Westergas. This privacy statement also applies to data collected via the websites of these third parties when they act as processors for Westergas. You can think of the online sale of tickets for events organised by Westergas via the website of CM.com. CM.com and other contractors of Westergas may also collect data through their websites for their own purposes. Westergas is not responsible for the collection of data not commissioned by Westergas. We refer you in this respect to the privacy policy of these relevant websites.
At events - Westergas may also process visitor data at the events it (co-)organises, such as registering (by camera) at an event for commercial, security and research purposes. Visitors are always made aware of such processing when entering an event venue.
What data do we collect?
Westergas may process various data of users, including personal data.This includes the following data;
Contact and account data - such as name, address, telephone number, e-mail address, customer number, the number of tickets purchased and seat number(s) provided by you;
Payment and billing data - when you purchase a ticket for financial processing and administration;
App and website data - such as IP address, your unique device identifier, traffic and location data and what you have done on our website or app.
Data publicly posted by you - such as comments on our blog or after-performance pages or posts on social media sites operated by us;
Information about your preferences - such as music tastes based on selected favourite artists and/or previously ordered tickets;
Special data - in case you are disabled, we want to make sure you can enjoy an optimal experience. To meet your accessibility requirements, we collect data about your needs. This may include data you provide us with about your mental and physical health when you apply for a disabled pitch
Data from minors - in the few cases where we collect personal information from children, we always seek parental consent and will always collect such information only for the purposes specified at the time we collect it.
How and why do we use this data?
Westergas may use the aforementioned data for the following purposes:
To perform the agreement with you. We use your data when you enter into an agreement with us (e.g. to buy an admission ticket or locker), so that we:
can process the order;
accept payment;
provide you with customer service.
For our legitimate business interests
Conduct market research and analysis, to improve our events and services;
For our marketing purposes, to provide you with information about offers, concerts and other events organised by or on behalf of Westergas. For example, e-mails with concert information or e-mail alerts about similar events;
To send customer service emails such as booking confirmations and event reminders;
To prevent or detect unlawful behaviour, to protect or enforce our legal rights or in other cases permitted by law. For example, to ensure that tickets get into the hands of genuine fans. To that end, we may use your data to prevent abuse of our intellectual property (e.g. our brands or partners), fraud or other crimes.
Your data will not be used for purposes other than those mentioned above.Should you no longer wish to receive messages from us, you can easily unsubscribe. Under the heading "Your choices and rights" there is more information on this.
If you have given your consent to this
To contact you with information or offers regarding future similar events. This may be done via e-mail, via push and web notifications, via SMS or social media platforms. You can change these marketing preferences at any time, see the section "Your choices & rights" below;
To deliver tailored advertising and marketing communications on our websites and apps;
To process your health data to meet your accessibility requirements - if you are disabled and choose to share this data with us.
With whom do we share data?
Within Westergas Events B.V from companies that provide services for us such as marketing, profiling, reporting and technical support;
Our external service providers (also known as processors), such as cloud computing providers, provide the IT infrastructure on which our products and systems are built;
Our co-promoters and event partners who organise or provide specific services at an event (in accordance with their privacy statement);
Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil orders;
Other third parties, if you have given your consent; and
Government agencies or other authorised bodies where permitted or required by law.
Third-party websites
Except for the third parties mentioned above, this privacy statement does not apply to websites of third parties, for example, websites or apps of sponsors of Westergas events to which Westergas links or social media buttons on our websites through which operators of these social media services collect your personal data.Westergas is not responsible for the privacy policies of third-party websites. Westergas advises you to visit the relevant websites for the privacy policies of these third parties.
Cookies
This website of Gashouder/Westergas places cookies on visitors.Cookies are small (text) files that are stored on your computer, tablet or smartphone when you visit a website.
Cookies are used to make visiting the website as easy as possible for users. We do this to generate statistical data that gives us insight into the use and functioning of the website and to see which pages are doing well on the website. You can e choose to disable cookies. Please note that if you do not accept certain cookies, you will not be able to use certain functionalities of the website and the ease of use of the website will be limited.
Your choices and rights
You can always request your data, update it and, if necessary, change or delete it (or have it changed). This can be done in several ways:
You can adjust your account and preferences with our ticket partner yourself;
At the bottom of every message you receive from Westergas (or its contractors), you will be given the option to unsubscribe from the mailing list so that you will no longer receive information from Westergas (or its contractors). Don't worry, you will continue to receive important information about an event for which you have purchased tickets even after unsubscribing from promotional emails;
You can also turn on and off whether you want to share location data or receive push notifications from Westergas via the settings of your device (such as your mobile); and
To manage your cookie preferences, please refer to our "Cookie Policy".
You have the right to object to the processing of your data by us and to amend the data you have provided. You also have the right to request a copy of the information we hold about you. For further questions and to request access to your data, please email [email protected].
Maintaining your information
Westergas will do its absolute best to ensure that your information is properly secured. Only those persons for whom it is necessary by their position are granted access to user data. We have taken appropriate technical measures and these are regularly updated to ensure that data are properly secured. Please note that the internet is never 100% secure. Make sure you take the necessary security measures yourself and never provide your password to anyone else.
We do not keep data longer than necessary to provide the services you have requested. We will securely delete your data when it is no longer needed for these purposes, following our company policy.
Amendment of privacy statement
Westergas reserves the right to make changes to this privacy statement. Users are encouraged to regularly review Westergas' privacy policy for changes themselves. If we make significant changes to our privacy policy, we will inform you and - if necessary - we will also ask your permission in the case of significant changes.
Get in touch
If you have any questions about the above or our approach to privacy, our data protection officer is here to help. You can contact us at [email protected].
Last modified: 13 February 2024
Westergas Events B.V.
Haarlemmerweg 4
1014 BE Amsterdam
kvk number: 70705062